L636-R.03.21 – Engine Cylinder Bore Surface May Develop Cracks – 2021 Lamborghini Urus

SEOCONTENT-START CONFIDENTIAL   Example After replacement, the old engine must be sent to Automobili Lamborghini HQ. To: After Sales Official Network ” L636- Subject: Engine replacement R.03.21 Date: 25 June 2021 Pages 3 Campaign code: L636-R.03.21 Campaign name: Engine replacement Model: Urus Model Year: 2021 Limited or special editions: All Markets: USA. Germany. Romania and Saudi Arabia. VIN Identification: From to MLA11325 to MLA12169 ZPBEA1ZL6MLA12169 ZPBUA1ZLOMLA11546 ZPBUA1ZL4MLA11405 ZPBUA1ZL 7MLA11530 ZPBEA1ZLOMLA11597 ZPBEA1ZL6MLA11538 ZPBUA1ZL6MLA11325 Important information: before proceeding with the repair, connect to the Warranty Portal and, using the “VIN Info” function, check that: the vehicle is actually affected by the instructions contained in this bulletin. NOTE: some vehicles may not be affected, despite the fact that their Vehicle Identification Number (VIN) falls within the range; only replacement parts that correspond to the specific procedure, identified by a letter (such as A, B, C, etc.), are to be used for the chassis being repaired. (I] N.B.: Procedure A will be available only when the instructions require a preliminary check to be performed to determine whether or not the vehicle actually needs updating. Information for the service network: During ongoing product monitoring, Automobili Lamborghini S.p.A. has discovered that on a specific number of vehicles there is a possibility that cracks could occur on the running surface of the cylinder 6′ bore. Solution for the field: Replace of the engine following the instruction below. Spare Parts: OPTION B Part number Description OP2100021S ENGINE, COMPLETE Management of replaced parts: & IMPORTANT: Q 1 The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Rev.00 Lamborghini S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as 1/3 needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborahini S.o.A. Doc. no.: L/V6 M06 Rev.[07] CONFIDENTIAL – o VW TL 774-L Pakelo LM‐P Ready Coolant 50 (code 1899.S0) READY TO USE FROST PROTECTION -38 °C (- 36 °F) SAE 0W-40 Porsche C40 VW 511 00 Engine oil To: After Sales Official Network L636- Subject: Engine replacement R.03.21 Date: 25 June 2021 Pages 3 Labor time: Operation B: 31,7 h Previous bulletins superseded. None. Warranty claim instructions: To request reimbursement for the repair performed, access the “LIASS” system on the Lamborqhini portal and, following the instructions in the system’s “Manuals” section, generate and fill out a Warranty Request. Select the required campaign and proceed with entry; carefully read the options present in the alert message that displayed by the system (see example) and select the option performed on the vehicle. B-Tcst 2 C-Tcst 3 Reimbursement will be structured as follows, on the basis of the operation performed: OPTION B: Engine replacement Labour time: 31, 7 h Important information: attach all documents generated durinq the work carried out, evidence of the work itself, for instance work orders and diagnostic protocols with BETAReports. Automoblli Lamborqhlnl S.p.A. ~•Ml”Wb-.sht..-ut ~dlltchamt/~Rucknif.tior,/ Slna…tR9c:allc.r.~ StMc.ttc.,…..<M”‘llP’l/c.-,p.v09Slntio’tu.m.detT ….. o:?=-0 ~-· □ =-“‘ rTTTIDOJITJ — C!:::l[:::::JOJ s~=OJ□c::!:::: ES””‘ D E”.,.’=’ D ;;;:.-..::: □□JDD[IJIT] –.. [Tl7lr::!J l==’=’-‘::- QJQJOJ =”‘”=l:” □ ii::..~..:. □ □□JDD[IJIT] =-=-.·,.=· rnrnrn rnrnrn ,_…. , ____ ,_., __ -w-•-• -••-• ::? D ‘:E”..:’ D =- □DJDD DDlJD — QJ[!J::::!] S:’=”‘i:–:..: QJ[!J::::!] ·,_··~_ —-·~·-.—-.~…- ..– – Tools/Materials required Code Description. [I] N.e.<•> ” Q. 13 L 11 L If one or more of these is missing, it may lead to a rejected reimbursement request. Fill out the page in the warranty booklet (identified in the image below) in the section “Service and Recall Campaigns”: Alf ODIS technical documentation can be viewed on the Lamborghini web portal, in the ODIS section. The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Rev.00 Lamborghini S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as 2/3 needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborahini S.o.A. Doc. no.: L/V6 M06 Rev.[07] CONFIDENTIAL    – – To: After Sales Official Network ” L636- Subject: Engine replacement R.03.21 Date: 25 June 2021 Pages 3 Repair method: & 1. To replace the engine follow the instructions on the workshop manual at the path: IMPORTANT: The documents which must be provided together with the operation under warranty request are: 01 Engine Engine Assembly Engine Produced Repair Order EA825 Disassembly/ Assembly Rev.00 Saved Diagnostic Protocol wirh BET A report Failure to follow these procedures could lead to the request being rejected. For more information, please contact your Area Manager or write to Technical Support (service.department@lamborghini.com). The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Lamborghini S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as 3/3 needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborahini S.o.A. Doc. no.: L/V6 M06 Rev.[07] ********************************************************************************************************************* Herndon, June 25th, 2021 IMPORTANT SAFETY RECALL- NHTSA Recall No. 21V-336 This notice applies to Your Lamborghini Urus with the VIN · Dear Lamborghini Owner, Lessee, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Automobili Lamborghini S.p.A. has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2021 Urus vehicles. Our records indicate that you are the owner of a vehicle in this recall. What is the issue? On the affected vehicles, there is a possibility that cracks could occur on the running surface of the cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of t he piston’s running surface. If this occurs, there is potential for engine damage, loss of power without warning, and oil leakage from a damaged engine block could occur which could increase the risk of a crash or fire. For all the reason set forth above, it is therefore necessary to repair these vehicles. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. What Do You Need to Do? In the interest of your own safety and that of your passengers, please contact your preferred authorized Lamborghini dealer immediately to schedule an appointment to have this important repair performed, free of charge. You can still drive your car, however, we encourage you to arrange an appointment with your retailer as soon as possible. If noises from the engine crankshaft is present and/or an oil pressure warning is displayed in the instrument cluster, we recommend safely stopping the vehicle, switching the engine off and contacting your local retailer. You can locate your nearest aut horized Lamborghini Dealer at https://www.lamborghini.com/en-en/ownership/dealer-locator. • Automobili Lamborghini America LLC 2200 Ferdinand Porsche Drive Herndon, VA 20171 USA Telephone +1·866·681·6276 Fax +1·248·754·6599 What will Lamborghini do? We will replace the engine free of any costs. The repair could take up to 26 hours. We apologize for any inconvenience this recall may cause. Please bring this letter and your Service Booklet with you when you visit the dealer, so that the dealer can make all necessary entries. If you have previously paid for a repair related to this condition, you may be eligible for reimbursement. Please contact Lamborghini Customer Care at the number below for details on how to claim for reimbursement. What if you are not the current owner of this vehicle? You can update your vehicle ownership or contact information by filling out the enclosed document (Appendix A) and sending it to Lamborghini by following the instructions. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days. What if you have questions or experience problems? Should you need additional assistance, you may contact Lamborghini Customer Care at: Email at CustomerCareAmerica@lamborghini.com or by calling 1-866-681-6276 from 9 AM to 5 PM Eastern Time, Monday through Friday. If your Lamborghini Dealer is unable to remedy the defect without charge and within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll- free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We would like to invite you to download LAMBORGHINI UNICA, the app made exclusively for Lamborghini Customers, from the App Store or Google Play. UNICA can be used to unlock the full functionality of your Lamborghini. UNICA is also your source for the latest news on the Lamborghini World including recall alerts, service history, and other important updates. With UNICA, all of this functionality can be managed directly from your smartphone. We sincerely apologize for any inconvenience this recall may cause; however, be assured that Lamborghini is concerned about your safety and security. Yours faithfully, Alessandro Farmeschi President & CEO Automobili Lamborghini America LLC Rene Sueltzner Head of After Sales Automobili Lamborghini America LLC Appendix A Automobili Lamborghini America LLC Customer Service Department 2200 Woodland Pointe Ave. Herndon, VA 20171 Email: CustomerCareAmerica@lamborghini.com Fax: + 1-248-754-6599 Vehicle Identification Number (VIN) Vehicle cannot be checked because it has been: 0 Scrapped □ stolen □ sold to a domestic buyer □ sold to an overseas buyer to new address: Name: ________________________ _ First name: ______________________ _ Street: _____________ House No.: _______ _ ZIP code: _______ City: _______________ _ Country: _______________________ _ Date / signature: ********************************************************************************************************************* INTERNAL Recall Campaign: Engine Replacement on Lamborghini Urus MY 2021 S. Agata Bolognese, Italy, June 25, 2021 Dear valued Lamborghini Sales and Service Manager, In the course of continuous product monitoring and internal tests, Automobili Lamborghini S.p.A. has determined that a defect that relates to motor vehicle safety exists in certain 2021 Lamborghini Urus. On the affected vehicles, there is a possibility that cracks could occur on the running surface of the cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage, loss of power without warning, and oil leakage from a damaged engine block could occur which could increase the risk of a crash or fire. For the reasons listed above, in a precautionary manner, Automobili Lamborghini decided to launch a recall campaign to rework the involved cars. The repair instructions are now be available on the HUB section “Service and Recall Campaigns” as well as on LIASS. In order to further support you in answering questions to your customers, we are attaching the FAQ (Frequent Asked Question) you must follow. Since these activities are extremely important, we are confident you will make every effort to ensure that the vehicles are repaired in the shortest time possible. INTERNAL For further information, please do not hesitate to contact your responsible Area Manager. Yours sincerely, Automobili Lamborghini S.p.A. ________________________ ________________________ Paolo Gabrielli Maria Francesca Portincasa Head of After Sales Legal Services
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