October 26, 2022 NHTSA CAMPAIGN NUMBER: 22V804000
Inoperative Rearview Camera Display/FMVSS 111
An inoperative rearview camera display reduces the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 22V804
Manufacturer Lamborghini
(Automobili Lamborghini
)
Components BACK OVER PREVENTION
Potential Number of Units Affected 48
Summary
Lamborghini
(Automobili Lamborghini
) is recalling certain 2022 Urus vehicles. The infotainment system may become damaged, which can result in an inoperative rearview camera display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will replace the infotainment unit, free of charge. Owner notification letters were mailed December 16, 2022. Owners may contact Automobili Lamborghini
customer service at 1-866-681-6276. Automobili Lamborghini
’s number for this recall is L636-R.01.22.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Lamborghini has a Recall
In the course of continuous product monitoring and internal tests, Automobili Lamborghini
S.p.A. has determined that a non-compliance defect that relates to motor vehicle safety exists in certain 2022 Urus vehicles.
It has been determined that due to a hardware issue, the infotainment main unit in the center console may become damaged when the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rear-view camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”.
For the reasons listed above, Automobili Lamborghini
decided to launch a non-compliance recall campaign in Unites States and Canada to rework the involved cars. The repair instructions are now available on the DMS section “Service and Recall Campaigns” as well as on LIASS.
In order to further support you in answering questions to your customers, we are attaching the FAQ (Frequent Asked Question) you must observe. Since these activities are extremely important, we are confident you will make every effort to ensure that the vehicles are repaired in the shortest time possible. For further information, please do not hesitate to contact your responsible Area Manager.
Every affected inventory vehicle must be REMEDIED BEFORE DELIVERY TO CONSUMERS. Therefore, please carry out following Stop Sale/Stop Delivery immediately.
L636-R.01.22
Operating unit for multimedia system replacement
Questions and answers
Lamborghini
Urus model year 2022.
“Infotainment Main Unit – Rear View Camera”
- What is the issue with the affected vehicles?
Due to a hardware issue, the infotainment main unit in the centre console may become damaged when the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rear-view camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”.
- What is the cause of this condition?
Under certain conditions during shutdown of the infotainment main unit, an error in one of the voltage regulators may lead to damage to various components within the control unit causing a loss of all functions including the screen display. In this case, the infotainment main unit is damaged permanently and needs to be replaced.
- What effect does the condition have?
The vehicle operator will notice upon starting the vehicle that the infotainment screen and the entire main unit is not working and that a rearview image is not displayed when reversing. A rearview camera screen that displays no image can reduce the driver’s view of what is behind the vehicle, increasing the risk of injury to people outside the vehicle.
- How can the condition be identified?
Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image which should prompt the driver to pay extra attention for objects behind the vehicle when reversing.
Is there any risk for the car occupants?
Automobili Lamborghini
S.p.A. is not aware of any accidents or other incidents resulting in injury to a person or damage to property.
- Which vehicles are affected?
Lamborghini
Urus model year 2022.
- How many vehicles are affected in USA & Canada?
56 units.
- Which VIN numbers are affected?
From ZPBUA1ZL0NLA16098 to ZPBUA1ZL8NLA16222, manufactured during September 2021.
- What exactly needs to be updated on the car?
Dealers will replace the infotainment main unit, free of charge.
- How long will the repair work take?
Normally, the repair work will take approximately 4 hours.
- Can customers continue to drive the cars?
Customers can still drive their cars, however, we encourage them to arrange an appointment with their retailer as soon as possible.
- Will Automobili Lamborghini
S.p.A. bear the costs of the repair work?
The costs of this campaign will be borne entirely by Automobili Lamborghini
S.p.A.
- Where can I have the repair work carried out ?
Any authorized Lamborghini
dealer and Service point worldwide.
- Is it necessary to make an appointment at the workshop?
Yes, customer should contact an authorized Lamborghini
dealer or Service point.
Chronology :
On July 2022 Automobili Lamborghini
S.p.A. received information from Volkswagen Group that a certain number of infotainment units manufactured in 2021 could have been produced by the supplier with too high input voltage that could lead to the infotainment main unit becoming inoperative.
An investigation started immediately to determine the possible involvement and to analyze field cases.
August – September 2022, results from the investigation revealed that a batch of possible involved components were delivered to Lamborghini
and tracked within the production systems. Additionally, the issue was also identified on 3 field cases that further confirmed the failure modality and involvement.
September 2022, compliance with regulations in the affected markets was evaluated and discussed between the involved brands of Volkswagen Group. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event.
On October 19, 2022 the Lamborghini
Product Safety Committee makes the determination of a non-compliance for the US and Canada markets and decides a non-compliance recall.
Lamborghini
has not received any reports of a crash or injury due to this topic.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAMBORGHINI | URUS | 2022 |
9 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V804-6928.PDF 216.212KB
Recall Acknowledgement
RCAK-22V804-1949.pdf 645.118KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V804-1498.pdf 325.713KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V804-9203.pdf 141.935KB
Remedy Instructions and TSB
RCRIT-22V804-4989.pdf 280.077KB
Questions and Answers Lamborghini
Urus model year 2022, “Infotainment Main Unit – Rear View Camera”
RMISC-22V804-5473.pdf 118.605KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V804-2175.PDF 211.148KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V804-2916.PDF 211.248KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V804-3301.PDF 211.332KB
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SEOCONTENT-START
L636- R.01.22 To: After Sales Official Network Subject: Operating unit for multimedia system replacement Date: 16 December 2022 Pages 3 Rev.01 The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Lamborghini
S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborghini
S.p.A. Doc. no.: L/V6_M06 Rev.[07] 1/3 CONFIDENTIAL Campaign code: L636-R.01.22 Campaign name: Operating unit for multimedia system replacement Model: Urus Model Year: 2022 Limited or special editions: All Markets: Canada, USA VIN Identification: From 16098 to 16222 Important information: before proceeding with the repair, connect to the Warranty Portal and, using the “VIN Info” function, check that: • the vehicle is actually affected by the instructions contained in this bulletin. NOTE: some vehicles may not be affected, despite the fact that their Vehicle Identification Number (VIN) falls within the range; • only replacement parts that correspond to the specific procedure, identified by a letter (such as A, B, C, etc.), are to be used for the chassis being repaired. Example N.B.: Procedure A will be available only when the instructions require a preliminary check to be performed to determine whether or not the vehicle actually needs updating. Information for the service network: During ongoing product monitoring, Automobili Lamborghini
S.p.A. determined that due to a hardware issue, the infotainment main unit in the center console may become damaged when the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rear-view camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility”. Solution for the field: Replacement of the Infotainment main unit. Spare Parts: OPTION B Part number Description Q 4ML035092 Operating unit for multimedia system 1 Management of replaced parts: Store the components that have been removed from the vehicle in an appropriate manner, marking them with their corresponding bar codes so that they can be identified during visits by the competent Area Manager. Labor time: Operation B: 1,3 h Previous bulletins superseded. None. L636- R.01.22 To: After Sales Official Network Subject: Operating unit for multimedia system replacement Date: 16 December 2022 Pages 3 Rev.01 The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Lamborghini
S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborghini
S.p.A. Doc. no.: L/V6_M06 Rev.[07] 2/3 CONFIDENTIAL Warranty claim instructions: To request reimbursement for the repair performed, access the “LIASS” system on the Lamborghini
portal and, following the instructions in the system’s “Manuals” section, generate and fill out a Warranty Request. Select the required campaign and proceed with entry; carefully read the options present in the alert message that displayed by the system (see example) and select the option performed on the vehicle. Reimbursement will be structured as follows, on the basis of the operation performed: – OPTION B: o Steps to be executed: Repair Method o Labour time: 1,3 h Important information: attach all documents generated during the work carried out, evidence of the work itself, for instance work orders and diagnostic protocols with BETA-Reports. If one or more of these is missing, it may lead to a rejected reimbursement request. Fill out the page in the warranty booklet (identified in the image below) in the section “Service and Recall Campaigns”: Tools/Materials required Code Description. Qty. 3B0051530 Lamborghini
Infotainment System extraction tool 1 VAS 6223 B Fiber optic repair kit 1 N.B.(*) All ODIS technical documentation can be viewed on the Lamborghini
web portal, in the ODIS section. L636- R.01.22 To: After Sales Official Network Subject: Operating unit for multimedia system replacement Date: 16 December 2022 Pages 3 Rev.01 The procedures and information published herein are strictly confidential and are intended exclusively for recognized professionals and persons who are authorized to receive said information. All copyrights are the property of Automobili Lamborghini
S.p.A pursuant to copyright law. The company reserves the right to make updates and modifications as needed. The reprinting, reproduction, distribution to unauthorized persons and/or to third parties, and the partial or complete translation of the material contained herein are prohibited without the express written consent of Automobili Lamborghini
S.p.A. Doc. no.: L/V6_M06 Rev.[07] 3/3 CONFIDENTIAL Repair method: For this operation, follow the steps described in the workshop manual: Urus 09 Electrical Audio/Visual and Communication System Network Communication Electronic Information System J794 (DA 5F) Disassembly/Assembly IMPORTANT: The documents which must be provided together with the operation under warranty request are: – Produced Repair Order – Saved Diagnostic Protocol with BETA report Failure to follow these procedures could lead to the request being rejected. For more information, please contact your Area Manager or write to Technical Support (service.department@lamborghini
.com).
**************************************************************************************************************
Herndon, December 16th, 2022 IMPORTANT SAFETY RECALL NHTSA Recall No. 22V804 This notice applies to your vehicle, VIN Dear Lamborghini
Owner or Lessee, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Automobili Lamborghini
S.p.A. has decided that certain Model Year 2022 Urus vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.” Our records indicate that you are the owner of a vehicle in this recall. What is the issue? The infotainment main unit in the center console may become damaged, which can cause the rear-view camera image to be inoperative. An inoperative camera image reduces the driver’s rear visibility, increasing the risk of a crash. For all the reasons set forth above, it is therefore necessary to repair these vehicles. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. What Do You Need to Do? You can still drive your car, however, please contact your preferred authorized Lamborghini
dealer immediately to schedule an appointment to have this important repair performed, free of charge. You can locate your nearest authorized Lamborghini
Dealer at https://www.lamborghini
.com/en-en/ownership/dealer-locator. What will Lamborghini
do? We will replace the infotainment main unit, free of charge. Normally, the repair work will take approximately 4 hours. We apologize for any inconvenience this recall may cause. Please bring this letter and your Service Booklet with you when you visit the dealer, so that the dealer can make all necessary entries. Lamborghini
will not offer a reimbursement plan for this campaign as all involved vehicles are new and would be covered under the manufacturer’s warranty program. Automobili Lamborghini
America LLC 2200 Woodland Pointe Avenue Herndon, VA 20171 USA Telephone +1·866-681-6276 Fax +1·248-754-6599 What if you are not the current owner of this vehicle? You can update your vehicle ownership or contact information by filling out the enclosed document (Appendix A) and sending it to Lamborghini
by following the instructions. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days. What if you have questions or experience problems? Should you need additional assistance, you may contact Lamborghini
Customer Care at: Email at CustomerCareAmerica@lamborghini
.us or by calling 1-866-681-6276 from 9 AM to 5 PM Eastern Time, Monday through Friday. If your Lamborghini
Dealer is unable to remedy the defect without charge and within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the tollfree Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We would like to invite you to download LAMBORGHINI
UNICA, the app made exclusively for Lamborghini
Customers, from the App Store or Google Play. UNICA can be used to unlock the full functionality of your Lamborghini
. UNICA is also your source for the latest news on the Lamborghini
World including recall alerts, service history, and other important updates. With UNICA, all of this functionality can be managed directly from your smartphone. We sincerely apologize for any inconvenience this recall may cause; however, be assured that Lamborghini
is concerned about your safety and security. Yours faithfully, Andrea Baldi Rene Sueltzner President & CEO Director After Sales Automobili Lamborghini
America LLC Automobili Lamborghini
America LLC Appendix A Automobili Lamborghini
America LLC Customer Service Department 2200 Woodland Pointe Ave. Herndon, VA 20171 Email: [email protected] Fax: + 1-248-754-6599 Vehicle Identification Number (VIN) Vehicle cannot be checked because it has been: Scrapped stolen sold to a domestic buyer sold to an overseas buyer to new address: Name: ___________________________________________________ First name: ________________________________________________ Street: _____________________________House No.: _____________ ZIP code: _______________City: ______________________________ Country: __________________________________________________ _________________________________________________________ Date / signature:
**************************************************************************************************************
INTERNAL Recall Campaign: Infotainment Main Unit Replacement on Lamborghini
Urus MY 2022 S. Agata Bolognese, Italy, December 16th, 2022 Dear valued Lamborghini
Sales and Service Manager, In the course of continuous product monitoring and internal tests, Automobili Lamborghini
S.p.A. has determined that a non-compliance defect that relates to motor vehicle safety exists in certain 2022 Urus vehicles. It has been determined that due to a hardware issue, the infotainment main unit in the center console may become damaged when the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rear-view camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”. For the reasons listed above, Automobili Lamborghini
decided to launch a non-compliance recall campaign in Unites States and Canada to rework the involved cars. The repair instructions are now available on the DMS section “Service and Recall Campaigns” as well as on LIASS. In order to further support you in answering questions to your customers, we are attaching the FAQ (Frequent Asked Question) you must observe. Since these activities are extremely important, we are confident you will make every effort to ensure that the vehicles are repaired in the shortest time possible. For further information, please do not hesitate to contact your responsible Area Manager. Every affected inventory vehicle must be REMEDIED BEFORE DELIVERY TO CONSUMERS. Therefore, please carry out following Stop Sale/Stop Delivery immediately. INTERNAL IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Ensure all relevant dealership personnel are aware of this notice so they are able to address customer questions. Owners of affected cars will be notified in writing on December 16th 2022. Yours sincerely, Automobili Lamborghini
S.p.A. ________________________ ________________________ Alessandro Farmeschi Maria Francesca Portincasa After Sales Director Head of Legal
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-804 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lamborghini
(Automobili Lamborghini
) Submission Date : OCT 26, 2022 NHTSA Recall No. : 22V-804 Manufacturer Recall No. : L636-R.01.22 Manufacturer Information : Manufacturer Name : Lamborghini
(Automobili Lamborghini
) Address : Via Modena 12 Sant’Agata Bolognese (BO) 40019 – Italy 00 99999 Company phone : 999 Population : Number of potentially involved : 48 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Lamborghini
Urus Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. Production Dates : SEP 16, 2021 – SEP 23, 2021 VIN Range 1 : Begin : ZPBUA1ZL0NLA16098 End : ZPBUA1ZL8NLA16222 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Due to a hardware issue, the infotainment main unit in the center console may become damaged when the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rearview camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice upon starting the vehicle that the infotainment screen and the entire main unit is not working and that a rearview image is not displayed when reversing. A rearview camera screen that displays no image can reduce the driver’s view of what is behind the Part 573 Safety Recall Report 22V-804 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 vehicle, increasing the risk of injury to people outside the vehicle. Description of the Cause : Under certain conditions during shutdown of the infotainment main unit, an error in one of the voltage regulators may lead to damage to various components within the control unit causing a loss of all functions including the screen display. In this case, the infotainment main unit is damaged permanently and needs to be replaced. Identification of Any Warning that can Occur : Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Involved Components : Component Name 1 : Infotainment Main unit Component Description : Infotainment Main unit Component Part Number : 4ML035092; 4ML035136 Supplier Identification : Component Manufacturer Name : Aptiv Services Deutschland GmbH Address : NR Hildesheim Foreign States 31135 Country : Germany Chronology : On July 2022 Automobili Lamborghini
S.p.A. received information from Volkswagen Group that a certain number of infotainment units manufactured in 2021 could have been produced by the supplier with too high input voltage that could lead to the infotainment main unit becoming inoperative. An investigation started immediately to determine the possible involvement and to analyze field cases. August – September 2022, results from the investigation revealed that a batch of possible involved components were delivered to Lamborghini
and tracked within the production systems. Additionally, the issue was also identified on 3 field cases that further confirmed the failure modality and involvement. September 2022, compliance with regulations in the affected markets was evaluated and discussed between the involved brands of Volkswagen Group. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event. On October 19, 2022 the Lamborghini
Product Safety Committee makes the determination of a non-compliance Part 573 Safety Recall Report 22V-804 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 for the US and Canada markets and decides a non-compliance recall. Lamborghini
has not received any reports of a crash or injury due to this topic. Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new infotainment main unit at no cost to customers. Lamborghini
will not offer a reimbursement plan under this recall as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy infotainment main units have been produced outside of the suspect manufacturing period at the supplier. Identify How/When Recall Condition was Corrected in Production : The supplier has introduced a measure to change the resistance at the voltage regulator to lower the input voltage on end 2021. Recall Schedule : Description of Recall Schedule : Customer will be notified by registered mail and customer app while dealers through Lamborghini
dealer portal. Planned Dealer Notification Date : DEC 09, 2022 – DEC 09, 2022 Planned Owner Notification Date : DEC 16, 2022 – DEC 16, 2022 * NR – Not Reported
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